AIassistanthandles62%ofenquiriesautomatically
A UK service business was drowning in repetitive customer enquiries. Their small support team spent most of their day answering the same questions. We built an AI assistant trained on their documentation that could answer routine queries instantly and escalate complex issues to humans.
The problem
The support team received over 200 enquiries per week. Roughly 60% were routine questions about pricing, availability, policies, and account status. The team spent most of their time on repetitive work. Complex cases waited while customer satisfaction dropped.
What we built
An AI assistant integrated into their website chat and email system. We trained it on their FAQ documents, service descriptions, and past support conversations. The AI answers routine questions instantly, collects the details it needs, and escalates complex cases to the human team with full context.
The results
Could AI handle your routine enquiries?
Book a free consultation and we will identify the highest-volume, lowest-complexity tasks in your operation.